What the Client Was Facing
A telecoms company was spending £2M annually on incident response for network infrastructure failures. Post-incident analysis showed warning signals were present 15–45 minutes before each failure — but no automated detection existed.
What ZippyOPS Was Engaged To Do
ZippyOPS was brought in to design and implement a solution addressing the root causes of the client's challenges — delivering measurable outcomes within a fixed engagement timeline. Our team worked embedded with the client's engineers throughout the entire project.
How We Solved It
ZippyOPS implemented a predictive alerting system trained on 18 months of historical metrics, log patterns and incident data. LSTM models detected early warning patterns for 12 known failure classes. When a pattern was detected, PagerDuty alerts fired with the predicted failure type, estimated time to impact and recommended intervention.
Technologies Used
Measurable Outcomes Delivered
£1.8M in annual incident costs avoided — payback achieved in under 3 months
Proactive intervention enabled for 78% of predicted failures before customer impact
Mean time between failures extended 40% through earlier intervention
NOC team operating proactively — 3 interventions/week replacing 8 reactive incident responses
Want Similar Results for Your Team?
Book a free consultation and let's discuss how ZippyOPS can deliver the same transformation for your organisation.