What the Client Was Facing
A national retail chain ran a Kubernetes platform serving e-commerce and loyalty systems. Their internal team had good development capability but lacked deep Kubernetes expertise. One previous Black Friday had resulted in 4 hours of downtime.
What ZippyOPS Was Engaged To Do
ZippyOPS was brought in to design and implement a solution addressing the root causes of the client's challenges — delivering measurable outcomes within a fixed engagement timeline. Our team worked embedded with the client's engineers throughout the entire project.
How We Solved It
ZippyOPS took over Kubernetes operations — managing cluster upgrades, workload reliability, autoscaling and incident response. A comprehensive runbook library was built, load testing was conducted before each peak event and a GameDay was run 4 weeks before Black Friday to validate failure handling.
Technologies Used
Measurable Outcomes Delivered
99.97% uptime maintained across 3 consecutive Black Friday peaks — zero downtime
Black Friday peak traffic handled at 4× previous maximum without incident
Cluster upgrade process automated — upgrades completed in 2 hours with zero downtime
On-call incident volume reduced 65% through proactive reliability improvements
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