What the Client Was Facing
A media streaming company had 80 microservices with no distributed tracing and no log correlation. When performance degraded, engineers had to manually search logs across 80 services to find the root cause — a process that took hours and was frequently inconclusive.
What ZippyOPS Was Engaged To Do
ZippyOPS was brought in to design and implement a solution addressing the root causes of the client's challenges — delivering measurable outcomes within a fixed engagement timeline. Our team worked embedded with the client's engineers throughout the entire project.
How We Solved It
ZippyOPS instrumented all 80 services with OpenTelemetry, deployed Tempo for distributed tracing and Loki for correlated log storage. A unified Grafana dashboard enabled trace-to-log correlation and SLO dashboards with error budget burn rate alerts were configured for each service.
Technologies Used
Measurable Outcomes Delivered
100% of 80 microservices instrumented with distributed tracing
Root cause identification time reduced from hours to under 10 minutes
SLO dashboards active for all services with error budget burn rate alerting
Mean time to resolve production issues reduced 68%
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