What the Client Was Facing
An e-commerce platform had 80 microservices on EKS with metrics collection but no distributed tracing, no log correlation and no SLO definitions. Debugging a customer complaint required checking 6 different tools — mean time to resolve was over 3 hours.
What ZippyOPS Was Engaged To Do
ZippyOPS was brought in to design and implement a solution addressing the root causes of the client's challenges — delivering measurable outcomes within a fixed engagement timeline. Our team worked embedded with the client's engineers throughout the entire project.
How We Solved It
ZippyOPS instrumented all 80 services with OpenTelemetry for traces, metrics and logs. Tempo was deployed for trace storage, Loki for log aggregation and Prometheus for metrics — all visualised in a unified Grafana stack. SLOs were defined for each service and error budget dashboards gave team leads real-time reliability visibility.
Technologies Used
Measurable Outcomes Delivered
80 services fully instrumented with traces, logs and metrics correlated in one platform
Mean time to resolve reduced from 3+ hours to under 15 minutes
SLO coverage 100% — every service has defined reliability targets with burn rate alerts
On-call escalations reduced 55% — engineers resolve more incidents at tier 1
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