What the Client Was Facing
A fast-growing SaaS startup reached 500,000 users and infrastructure began showing strain. The founding team had no dedicated DevOps function — the CTO was personally handling incidents at 2am. The business needed senior engineering expertise without the cost of building an in-house team.
What ZippyOPS Was Engaged To Do
ZippyOPS was brought in to design and implement a solution addressing the root causes of the client's challenges — delivering measurable outcomes within a fixed engagement timeline. Our team worked embedded with the client's engineers throughout the entire project.
How We Solved It
ZippyOPS took full operational ownership of AWS infrastructure, CI/CD pipelines, monitoring, incident response and security operations. A dedicated 6-person team from ZippyOPS operates as the company's infrastructure function with a defined SLA, on-call rota and monthly review cadence.
Technologies Used
Measurable Outcomes Delivered
99.97% uptime maintained across 3 years as the platform grew to 1M users
Zero P1 incidents in the last 18 months due to proactive monitoring
Infrastructure cost optimised — saving $280k annually through right-sizing and RIs
CTO freed from infrastructure work and fully focused on product strategy
Want Similar Results for Your Team?
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