What the Client Was Facing
A national retail chain's e-commerce platform ran on a self-managed Kubernetes cluster their internal team had built but struggled to operate. Node failures weren't automatically replaced, cluster upgrades hadn't happened in 18 months and they discovered outages from customer complaints.
What ZippyOPS Was Engaged To Do
ZippyOPS was brought in to design and implement a solution addressing the root causes of the client's challenges — delivering measurable outcomes within a fixed engagement timeline. Our team worked embedded with the client's engineers throughout the entire project.
How We Solved It
ZippyOPS took over Kubernetes operations — implementing Karpenter for node management, automating cluster upgrades with zero-downtime rolling procedures, establishing a proactive monitoring stack and defining incident response SLAs. Load testing validated platform capacity ahead of every peak trading event.
Technologies Used
Measurable Outcomes Delivered
99.97% uptime across 3 consecutive Black Friday events — zero downtime during peak trading
Cluster upgrade backlog cleared — platform now on current Kubernetes version
Incident detection time reduced from customer-reported to under 2 minutes
Platform capacity confirmed via load testing to 5× peak traffic before every major event
Want Similar Results for Your Team?
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